Overview : Brief Description

Brief Description
Business Process: 4.2.1.6 Receive External Charges
Process Type: Sub-process
Parent Process: 4.2.1. Collect and Process Meter Reads and Miscellaneous Charges
Sibling Processes: 4.2.1.7 Apply Miscellaneous Charges, 4.2.2.4. Manage External and Miscellaneous Charges
Receive External Charges process takes place if Utility Company practices receiving charges calculated by third parties and presenting them on the customer's bill along with own charges. The process is initiated by Third Party Service Provider by calculating and sending charges toward the Utility Company that bills the Customer. These charges called "pass through" and typically include charges for:
-consumption
-miscellaneous service provided to the Customer
Utility Company receives, uploads, validates received information, creates Billable Charges and stores all the related details. These charges will be included into the next Customer's bill (see sibling process 4.2.2.4 Manage External and Miscellaneous Charges for details) and all the details associated with Billable Charge received from Third Party Service Provider (meter reads, consumption etc) will be printed on the bill

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