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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Receive External Charges Page 2
Receive External Charges Description
1.0 Send Billable Charge Details
1.1 Accept External Billable Charge Details
1.2 Process External Billable Charge records
1.3 Pre-populate Billable Charge in Staging Tables
1.4 Link External Billable Charge and Internal Billable Charge SA(s)
1.5 Validate Billable Charge Staging Data
1.6 Populate Additional BC details into Staging Table(s)
1.7 Mark Staging Record as Error and Provide Error Information
1.8 Evaluate Billable Charge Staging Records Group: Create Billable Charge
1.9 Verify Possibility to Apply Billable Charge to Customer's Billable Charge SA
2.0 Re-activate Billable Charge SA
2.1 Override Billable Charge Lines, Switches and Values
2.2 Create Billable Charge and Mark Staging Record as Complete
2.3 Review BC Staging Records Exceptions
2.4 Generate To Do
2.5 Investigate and Work To Do
2.6 Enter Correct Data and Mark Staging Data as Pending
2.7 Update Data and Update Status of Staging Records to Pending
2.8 Enter Billable Charge Upload Staging Data
2.9 Request to Add Staging Records for Billable Charges
3.0 Add Billable Charge Staging Records in Pending Status
3.1 Review Billable Charge Upload Errors
3.2 Determine Age of Completed BC Staging Records
3.3 Purge Billable Charge Upload Objects
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